UBC incident

Intermittent issues with incoming calls to UBC Hospital

Minor Resolved View vendor source →

UBC experienced a minor incident on October 9, 2025 affecting Telephone Service - Vancouver, lasting 6d 2h. The incident has been resolved; the full update timeline is below.

Started
Oct 09, 2025, 11:04 PM UTC
Resolved
Oct 16, 2025, 01:14 AM UTC
Duration
6d 2h
Detected by Pingoru
Oct 09, 2025, 11:04 PM UTC

Affected components

Telephone Service - Vancouver

Update timeline

  1. investigating Oct 09, 2025, 11:04 PM UTC

    Telephone calls originating from TELUS lines may experience a busy signal when calling UBC Hospital phone numbers. Please hang up and immediately try your call again. UBC technicians are investigating the issue with our phone services provider.

  2. monitoring Oct 10, 2025, 02:04 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 16, 2025, 01:14 AM UTC

    This incident has been resolved.