Tyro Outage History

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Tyro had 19 outages in the last 2 years totaling 741h 39m of downtime — averaging 0.8 incidents per month.

There were 19 Tyro outages since November 19, 2025 totaling 741h 39m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.tyro.com

Notice September 3, 2026

Medicare Easyclaim Transactions on EFTPOS

Detected by Pingoru
Sep 03, 2026, 11:27 PM UTC
Resolved
Sep 04, 2026, 02:18 AM UTC
Duration
2h 50m
Affected: Medicare Easyclaim
Timeline · 3 updates
  1. investigating Sep 03, 2026, 11:27 PM UTC

    We are currently investigating this issue.

  2. monitoring Sep 03, 2026, 11:47 PM UTC

    We’re aware that some customers experienced issues processing Medicare Easyclaim transactions this morning. The issue has now been resolved and transactions are processing as normal. If you receive a decline, please reattempt the transaction. We apologise for any inconvenience caused.

  3. resolved Sep 04, 2026, 02:18 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 15, 2026

Reporting Delays

Detected by Pingoru
Aug 15, 2026, 09:15 AM UTC
Resolved
Aug 15, 2026, 11:21 PM UTC
Duration
14h 5m
Affected: Reconciliation & Settlement Reports
Timeline · 2 updates
  1. monitoring Aug 15, 2026, 09:15 AM UTC

    Due to the earlier Mastercard processing issue, some customers may experience a delay in transactions appearing in reporting across the Tyro Portal, Tyro App and terminals. This may result in a temporary discrepancy in your end-of-day reconciliation reports, including a variance between your Tyro and POS/PMS reconciliation totals. This reporting delay will not impact your settlement deposit. We apologise for any inconvenience caused and thank you for your understanding.

  2. resolved Aug 15, 2026, 11:21 PM UTC

    The issue surrounding reporting delays is resolved. We apologise for any inconvenience caused.

Read the full incident report →

Minor August 15, 2026

Transaction Processing

Detected by Pingoru
Aug 15, 2026, 05:03 AM UTC
Resolved
Aug 15, 2026, 06:10 AM UTC
Duration
1h 7m
Affected: Transaction Processing Systems
Timeline · 2 updates
  1. identified Aug 15, 2026, 05:03 AM UTC

    We are aware of an issue that may be impacting some customers ability to process Mastercard transactions. Please ask your customers to try using their physical Mastercard (not digital wallet) or an alternative payment method. Whilst this is out of our control, we apologise for any inconvenience experienced and will continue to post updates here as they become available.

  2. resolved Aug 15, 2026, 06:10 AM UTC

    Update: Mastercard transaction processing has returned to normal. Recent transactions may take a little longer than usual to appear across the Tyro Portal, Tyro App and terminals. Thank you for your understanding during this afternoon.

Read the full incident report →

Notice August 15, 2026

Possible system issues

Detected by Pingoru
Aug 15, 2026, 04:20 AM UTC
Resolved
Aug 15, 2026, 06:15 AM UTC
Duration
1h 55m
Timeline · 1 update
  1. investigating Aug 15, 2026, 04:20 AM UTC

    We are currently investigating this issue.

Read the full incident report →

Minor July 31, 2026

Settlement delays

Detected by Pingoru
Jul 31, 2026, 05:05 AM UTC
Resolved
Jul 31, 2026, 07:31 AM UTC
Duration
2h 26m
Affected: Settlement
Timeline · 3 updates
  1. investigating Jul 31, 2026, 05:05 AM UTC

    We are currently investigating this issue.

  2. identified Jul 31, 2026, 05:24 AM UTC

    Please note that some customers may experience a few hours delay to their settlement payment today. This payment may appear at varying times depending on your banking provider. We apologise for any inconvenience experienced.

  3. resolved Jul 31, 2026, 07:31 AM UTC

    The issue is resolved. We apologise for any inconvenience experienced.

Read the full incident report →

Notice July 7, 2026

EFTPOS machine connectivity

Detected by Pingoru
Jul 07, 2026, 09:10 PM UTC
Resolved
Jul 08, 2026, 07:29 AM UTC
Duration
10h 19m
Affected: EFTPOS machine connectivity
Timeline · 2 updates
  1. investigating Jul 07, 2026, 09:10 PM UTC

    We’re aware of an issue with a national telephone network provider and that some customers may not be able to connect to the 4G network right now to process EFTPOS transactions. As an interim solution, until service is restored, please try connecting to your ethernet or WiFi network by following these steps: https://help.tyro.com/s/article/How-do-I-change-my-network-connection. While this issue is outside Tyro's control, we’re actively monitoring the situation and will provide updates as they become available.

  2. resolved Jul 08, 2026, 07:29 AM UTC

    Services should now be operating as normal following the earlier issue affecting a national telephone network provider. If you're experiencing connectivity issues with your EFTPOS terminal, please restart by following these steps https://help.tyro.com/s/article/How-to-reboot-the-Tyro-Pro or by contacting Tyro Customer Support on 1300 00 TYRO (8976).

Read the full incident report →

Notice April 20, 2026

Transaction processing

Detected by Pingoru
Apr 20, 2026, 10:46 PM UTC
Resolved
Apr 21, 2026, 04:34 AM UTC
Duration
5h 47m
Affected: Transaction Processing Systems
Timeline · 2 updates
  1. monitoring Apr 20, 2026, 10:46 PM UTC

    We’re aware of an issue that was impacting some customers’ ability to process eftpos transactions. We are currently monitoring the situation, so if customers continue to have issues please ask them to use an alternative card. Whilst the issue was outside Tyro’s control, we’re sorry for any inconvenience experienced

  2. resolved Apr 21, 2026, 04:34 AM UTC

    This incident has now been resolved. We're sorry for any inconvenience experienced.

Read the full incident report →

Notice April 15, 2026

Banking access issues

Detected by Pingoru
Apr 15, 2026, 09:54 AM UTC
Resolved
Apr 15, 2026, 11:50 PM UTC
Duration
13h 55m
Affected: Tyro App
Timeline · 3 updates
  1. investigating Apr 15, 2026, 09:54 AM UTC

    We’re currently experiencing an issue impacting some customers’ ability to access the Banking App and Web Banking. The team are working to resolve this issue as quickly as possible, and we’ll continue to provide updates on our progress. We’re sorry for any inconvenience being experienced.

  2. monitoring Apr 15, 2026, 09:55 AM UTC

    The issue impacting access to the Tyro Banking App and Web Banking has now been identified. If you were impacted by the problem, please reset your password. We’re very sorry for any inconvenience being caused.

  3. resolved Apr 15, 2026, 11:50 PM UTC

    The issue impacting access to the Tyro Banking App and Web Banking is now resolved and our systems have returned to normal. We’re very sorry for any inconvenience caused.

Read the full incident report →

Minor March 15, 2026

Delay with some Tyro Bank Account transfers

Detected by Pingoru
Mar 15, 2026, 11:23 PM UTC
Resolved
Mar 16, 2026, 06:39 AM UTC
Duration
7h 15m
Affected: Tyro App
Timeline · 3 updates
  1. investigating Mar 15, 2026, 11:23 PM UTC

    We are currently investigating this issue.

  2. investigating Mar 16, 2026, 12:09 AM UTC

    We’re aware that some transfers out of the Tyro Bank Account are delayed. This includes settlement allocation from the Tyro Bank Account. We are investigating this as a priority and will provide updates when they become available. We apologise for any inconvenience.

  3. resolved Mar 16, 2026, 06:39 AM UTC

    The issue causing delays with transfers has now been resolved and all transfers have been processed. We apologise for any inconvenience experienced.

Read the full incident report →

Minor March 9, 2026

American Express settlement

Detected by Pingoru
Mar 09, 2026, 10:15 AM UTC
Resolved
Mar 11, 2026, 05:34 AM UTC
Duration
1d 19h
Affected: Settlement
Timeline · 2 updates
  1. monitoring Mar 09, 2026, 10:15 AM UTC

    American Express funded settlements (those paid directly by American Express) were delayed from Thursday 5 March to Monday 9 March. We have worked with American Express to resolve the issue, and the outstanding funds are expected to be included in Tuesday 10 March's settlement. We apologise for the inconvenience caused.

  2. resolved Mar 11, 2026, 05:34 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 28, 2026

Settlement delay

Detected by Pingoru
Feb 28, 2026, 09:54 PM UTC
Resolved
Feb 28, 2026, 11:19 PM UTC
Duration
1h 25m
Affected: Settlement
Timeline · 2 updates
  1. investigating Feb 28, 2026, 09:54 PM UTC

    We are currently investigating this issue.

  2. resolved Feb 28, 2026, 11:19 PM UTC

    Some customers who settle into an external bank account will experience a delay to their payment today. Whilst this issue was outside Tyro’s control, we understand and apologise for the inconvenience this may cause.

Read the full incident report →

Minor February 14, 2026

Issues with Tyro Go and Tyro BYO transactions

Detected by Pingoru
Feb 14, 2026, 12:12 PM UTC
Resolved
Feb 14, 2026, 10:52 PM UTC
Duration
10h 39m
Affected: EFTPOS machine connectivity
Timeline · 3 updates
  1. identified Feb 14, 2026, 12:12 PM UTC

    A possible issue has been identified with our systems. We are currently investigating. Further updates will follow shortly.

  2. identified Feb 14, 2026, 12:41 PM UTC

    We’re currently investigating an issue impacting transaction processing for Tyro Go and Tyro BYO App customers. Our team is actively working to resolve this as a priority and we’ll continue to provide updates here on our progress. CounterTop, Mobile, Tyro Pro EFTPOS machines and eCommerce transactions are not impacted. As an interim solution you may be able to process Payment Links in the Tyro Portal – steps can be found here on how to take payments via Payment Links - https://help.tyro.com/s/article/Payment-Links-in-Tyro-Portal We apologise for the inconvenience caused

  3. resolved Feb 14, 2026, 10:52 PM UTC

    The issue surrounding transactions for Tyro BYO and Go is resolved. We apologise for the inconvenience caused

Read the full incident report →

Notice January 31, 2026

Connectivity issues

Detected by Pingoru
Jan 31, 2026, 09:18 PM UTC
Resolved
Feb 01, 2026, 08:47 PM UTC
Duration
23h 28m
Affected: EFTPOS machine connectivity
Timeline · 4 updates
  1. investigating Jan 31, 2026, 09:18 PM UTC

    We are currently investigating this issue.

  2. investigating Jan 31, 2026, 09:44 PM UTC

    We’re aware of an issue that some customers may not be able to connect to the 4G/5G network right now. As an interim solution, until service is restored, please try connecting to your ethernet or WiFi network by following these steps: https://help.tyro.com/s/article/How-do-I-change-my-network-connection. The team are working to resolve this issue as quickly as possible, and we’ll continue to provide updates on our progress. We’re sorry for any inconvenience being experienced.

  3. monitoring Feb 01, 2026, 04:05 AM UTC

    A fix has been implemented for this issue, and we are monitoring the results. If you continue to experience issues, please firstly try rebooting your machine, or secondly connect to your ethernet or WiFi network by following these steps: https://help.tyro.com/s/article/How-do-I-change-my-network-connection. We’re sorry for any inconvenience experienced.

  4. resolved Feb 01, 2026, 08:47 PM UTC

    This incident has been resolved. We’re sorry for any inconvenience experienced.

Read the full incident report →

Notice January 31, 2026

Password reset emails

Detected by Pingoru
Jan 31, 2026, 12:31 AM UTC
Resolved
Jan 31, 2026, 01:42 AM UTC
Duration
1h 10m
Affected: General Announcements
Timeline · 3 updates
  1. investigating Jan 31, 2026, 12:31 AM UTC

    We are currently investigating this issue.

  2. investigating Jan 31, 2026, 01:17 AM UTC

    We’re currently experiencing an issue impacting some merchants receiving password reset emails. The team are working to resolve this issue as quickly as possible, and we’ll continue to provide updates on our progress. We’re sorry for any inconvenience being experienced.

  3. resolved Jan 31, 2026, 01:42 AM UTC

    A fix has been implemented to resolve this issue. We're sorry for any inconvenience experienced.

Read the full incident report →

Minor January 27, 2026

Settlement delay - update

Detected by Pingoru
Jan 27, 2026, 05:45 AM UTC
Resolved
Jan 28, 2026, 01:47 AM UTC
Duration
20h 2m
Affected: Settlement
Timeline · 2 updates
  1. identified Jan 27, 2026, 05:45 AM UTC

    We want to let you know that due to an industry-wide outage, settlement is currently delayed for Tyro customers who are paid into an external bank account. While this issue is outside Tyro’s control, we are working closely with the Reserve Bank of Australia (RBA) to support a resolution as quickly as possible. Please note that our Customer Support teams are unable to assist with settlement-related queries while this issue is ongoing with the RBA. For the latest updates, we recommend checking status.tyro.com, which we will keep updated as new information becomes available. We apologise for the inconvenience and appreciate your patience.

  2. resolved Jan 28, 2026, 01:47 AM UTC

    Yesterday’s issue affecting settlement to external bank accounts has now been fixed. Whilst settlement processing restarted last night, there is a backlog of payments that will take some time to clear. If you have not received your payment, please contact your external bank, as times can vary. Thank you for your ongoing patience and understanding.

Read the full incident report →

Minor January 26, 2026

Tyro Bank Account and Tyro Transaction Account payment delays

Detected by Pingoru
Jan 26, 2026, 11:27 PM UTC
Resolved
Jan 27, 2026, 02:41 AM UTC
Duration
3h 14m
Affected: Tyro PortalTyro App
Timeline · 3 updates
  1. investigating Jan 26, 2026, 11:27 PM UTC

    We are currently investigating this issue.

  2. investigating Jan 27, 2026, 12:54 AM UTC

    We’re aware that Tyro Bank and Tyro Transaction Account customers are experiencing delays to payments (including transfers and direct debits). Please do not reattempt any recent payments or transfers made. Tyro EFTPOS and eCommerce are unaffected. We will provide an update shortly and apologise for any inconvenience caused. The Tyro Team

  3. resolved Jan 27, 2026, 02:41 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice January 18, 2026

Integrated transactions

Detected by Pingoru
Jan 18, 2026, 11:51 PM UTC
Resolved
Jan 19, 2026, 12:33 AM UTC
Duration
41m
Affected: POS Integration
Timeline · 2 updates
  1. investigating Jan 18, 2026, 11:51 PM UTC

    We are currently investigating this issue.

  2. resolved Jan 19, 2026, 12:33 AM UTC

    We experienced a brief issue impacting customers’ ability to process integrated transactions. This issue is now resolved, however if you are still experiencing issues, please restart your POS/PMS. We apologise for any inconvenience this may have caused.

Read the full incident report →

Minor January 13, 2026

Bushfire support

Detected by Pingoru
Jan 13, 2026, 01:58 AM UTC
Resolved
Feb 05, 2026, 10:58 PM UTC
Duration
23d 21h
Affected: General Announcements
Timeline · 2 updates
  1. investigating Jan 13, 2026, 01:58 AM UTC

    Our thoughts are with everyone impacted by bushfires across Australia. If you need assistance, our Customer Support team is here to help on 1300 00 TYRO.

  2. resolved Feb 05, 2026, 10:58 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 19, 2025

Issues with some eCommerce transactions via digital wallet

Detected by Pingoru
Nov 19, 2025, 11:26 PM UTC
Resolved
Nov 20, 2025, 04:19 AM UTC
Duration
4h 53m
Affected: eCommerce
Timeline · 3 updates
  1. identified Nov 19, 2025, 11:26 PM UTC

    A possible issue has been identified with our systems. We are currently investigating. Further updates will follow shortly.

  2. identified Nov 20, 2025, 01:43 AM UTC

    We’re currently experiencing an issue that is impacting some Payment Links and eCommerce transactions processed via digital wallets. As an alternative, please use a different scheme debit or credit card or non digital card to complete the transactions. We understand the inconvenience this may cause and will provide updates here as they become available.

  3. resolved Nov 20, 2025, 04:19 AM UTC

    The issue regarding some transactions not processed via digital wallets is now resolved and all transactions should be able to be processed. We’re sorry for any inconvenience experienced

Read the full incident report →