Tymeshift incident
Customers in Pod 25 experiencing Chat Ticket creation delays in Agent Workspace
Tymeshift experienced a major incident on July 16, 2026 affecting API and Dashboard and 1 more component, lasting 1h 44m. The incident has been resolved; the full update timeline is below.
Affected components
APIDashboardChat
Update timeline
No vendor updates were posted for this incident — only the open and resolve events were observed.