Tymeshift incident
Some customers are encountering CF error messages accessing Zendesk Support
Ongoing since 12:10 AM UTC, affecting Support and API.
Our engineers have identified a network connectivity issue affecting customers in the Mexico region, and we are now seeing signs of recovery. Please try accessing Zendesk Support again and let us know whether access has returned to normal or if you continue to experience issues. We apologize for the disruption and appreciate your patience.
Affected components
Update timeline
- investigating Oct 29, 2026, 12:28 AM UTC
We are aware that some customers are encountering Cloudflare error messages when accessing Zendesk Support. Our team is actively investigating this issue as a priority. We apologize for the disruption and will share further updates as more information becomes available.
- identified Oct 29, 2026, 12:54 AM UTC
Our engineers have identified a network connectivity issue affecting customers in the Mexico region, and we are now seeing signs of recovery. Please try accessing Zendesk Support again and let us know whether access has returned to normal or if you continue to experience issues. We apologize for the disruption and appreciate your patience.
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