Twilio incident

Voice Call Failures between Twilio and Multiple Networks in Malaysia and Thailand

Minor Resolved View vendor source →

Twilio experienced a minor incident on September 1, 2026 affecting Voice, North America and Voice, Latin America and 1 more component, lasting 7h 53m. The incident has been resolved; the full update timeline is below.

Started
Sep 01, 2026, 07:48 AM UTC
Resolved
Sep 01, 2026, 03:42 PM UTC
Duration
7h 53m
Detected by Pingoru
Sep 01, 2026, 07:48 AM UTC

Affected components

Voice, North AmericaVoice, Latin AmericaVoice, APACVoice, EuropeVoice, Middle East & Africa

Update timeline

  1. investigating Sep 01, 2026, 07:48 AM UTC

    Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in multiple countries. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified Sep 01, 2026, 07:49 AM UTC

    Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. identified Sep 01, 2026, 08:58 AM UTC

    Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  4. monitoring Sep 01, 2026, 09:29 AM UTC

    We have observed a recovery in voice calls between Twilio and Multiple Networks subscribers in Malaysia and Thailand and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  5. monitoring Sep 01, 2026, 11:34 AM UTC

    We have observed a recovery in voice calls between Twilio and Multiple Networks subscribers in Malaysia and Thailand and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  6. resolved Sep 01, 2026, 03:42 PM UTC

    The incident has been resolved and voice calls from Twilio Phone Numbers to network subscribers in Malaysia and Thailand are operating normally.