Twilio incident

Degraded Experience on S/S, CNAM and VI for Select Phone Numbers

Minor Ongoing View vendor source →

Twilio is currently experiencing a minor incident affecting PHONE NUMBERS, which began 3h ago. The vendor's full update timeline is below.

Started
Aug 31, 2026, 07:37 PM UTC
Resolved
Ongoing
Duration
● 2h 53m
Detected by Pingoru
Aug 31, 2026, 07:37 PM UTC

Affected components

PHONE NUMBERS

Update timeline

  1. investigating Aug 31, 2026, 07:37 PM UTC

    Our monitoring systems have detected a potential issue. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

  2. investigating Aug 31, 2026, 08:28 PM UTC

    We are continuing to investigate this issue.

  3. identified Aug 31, 2026, 08:28 PM UTC

    After monitoring for some time, we started seeing a degradation of the service. Some phone numbers on sub-accounts might witness degraded experience on S/S, CNAM and Voice Integrity. Our engineers are working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

  4. identified Aug 31, 2026, 09:28 PM UTC

    After monitoring for some time, we started seeing a degradation of the service. Some phone numbers on sub-accounts might witness degraded experience on S/S, CNAM and Voice Integrity. Our engineers are working to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.