Twilio incident
SMS Delivery Delays and Failures from Twilio Phone Numbers to National Telecom and True Thailand
Twilio experienced a minor incident on August 10, 2026 affecting SMS, APAC, lasting 5h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 10, 2026, 06:45 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to National Telecom and True network subscribers in Thailand. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Aug 10, 2026, 06:55 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to National Telecom and True network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Aug 10, 2026, 07:55 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to National Telecom and True network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Aug 10, 2026, 09:57 PM UTC
We have observed a recovery in SMS delivery from Twilio Phone Numbers to National Telecom and True network subscribers in Thailand and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Aug 11, 2026, 12:00 AM UTC
The incident has been resolved and SMS delivery from Twilio Phone Numbers to National Telecom and True network subscribers in Thailand is operating normally.