Twilio experienced a minor incident on July 30, 2026 affecting Bulk Export, lasting 4h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Bulk Export
Update timeline
- investigating Jul 30, 2026, 02:41 PM UTC
We are currently investigating an issue with "stuck events" in MSS-cleaner. We expect to provide another update in 1 hour or as soon as more information becomes available
- investigating Jul 30, 2026, 04:19 PM UTC
We are contiuning to investigate this issue.
- investigating Jul 30, 2026, 04:25 PM UTC
We are continuing to investigate this issue.
- investigating Jul 30, 2026, 06:28 PM UTC
We are contiuning to investigate this issue.
- resolved Jul 30, 2026, 06:54 PM UTC
We have fully investigated the Bulk Export API issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.