Twilio incident
SMS Delivery Delays from Twilio to Fastweb SpA Italy
Twilio experienced a minor incident on July 29, 2026 affecting SMS, Europe, lasting 5h 44m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 29, 2026, 01:51 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Fastweb network subscribers in Italy. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 29, 2026, 02:41 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Fastweb SpA network subscribers in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 29, 2026, 03:42 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Fastweb SpA network subscribers in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jul 29, 2026, 04:34 PM UTC
We have observed a recovery in SMS delivery from Twilio to Fastweb SpA network subscribers in Italy and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jul 29, 2026, 06:40 PM UTC
We have observed a recovery in SMS delivery from Twilio to Fastweb SpA network subscribers in Italy and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Jul 29, 2026, 07:36 PM UTC
The incident has been resolved and SMS delivery from Twilio to Fastweb SpA network subscribers in Italy is operating normally.