Twilio incident

SMS Delivery Delays and Failures from Twilio to Metfone Cambodia

Minor Resolved View vendor source →

Twilio experienced a minor incident on July 29, 2026 affecting SMS, APAC, lasting 8d 11h. The incident has been resolved; the full update timeline is below.

Started
Jul 29, 2026, 12:06 AM UTC
Resolved
Aug 06, 2026, 11:19 AM UTC
Duration
8d 11h
Detected by Pingoru
Jul 29, 2026, 12:06 AM UTC

Affected components

SMS, APAC

Update timeline

  1. identified Jul 29, 2026, 12:06 AM UTC

    Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Metfone network subscribers in Cambodia. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified Jul 29, 2026, 12:27 AM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Metfone network subscribers in Cambodia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  3. identified Jul 29, 2026, 04:46 AM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Metfone network subscribers in Cambodia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  4. identified Jul 29, 2026, 06:48 AM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Metfone network subscribers in Cambodia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  5. identified Jul 29, 2026, 10:50 AM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Metfone network subscribers in Cambodia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

  6. identified Jul 29, 2026, 06:51 PM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Metfone network subscribers in Cambodia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

  7. identified Jul 29, 2026, 09:34 PM UTC

    We are continuing to work on a fix for this issue.

  8. identified Jul 29, 2026, 09:34 PM UTC

    Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Metfone network subscribers in Cambodia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

  9. identified Jul 30, 2026, 11:39 AM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Metfone network subscribers in Cambodia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

  10. identified Jul 30, 2026, 09:40 PM UTC

    Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Metfone network subscribers in Cambodia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  11. identified Jul 30, 2026, 11:42 PM UTC

    Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Metfone network subscribers in Cambodia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  12. identified Jul 31, 2026, 03:44 AM UTC

    Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Metfone network subscribers in Cambodia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

  13. identified Jul 31, 2026, 11:42 AM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Metfone network subscribers in Cambodia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

  14. identified Jul 31, 2026, 11:53 AM UTC

    Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Metfone network subscribers in Cambodia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

  15. identified Aug 01, 2026, 03:54 AM UTC

    Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Metfone network subscribers in Cambodia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

  16. identified Aug 01, 2026, 02:27 PM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Metfone network subscribers in Cambodia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

  17. identified Aug 02, 2026, 05:27 AM UTC

    Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Metfone network subscribers in Cambodia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

  18. identified Aug 02, 2026, 02:28 PM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Metfone network subscribers in Cambodia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

  19. identified Aug 03, 2026, 05:29 AM UTC

    Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Metfone network subscribers in Cambodia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

  20. identified Aug 03, 2026, 02:28 PM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Metfone network subscribers in Cambodia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

  21. identified Aug 04, 2026, 05:29 AM UTC

    Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Metfone network subscribers in Cambodia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

  22. identified Aug 04, 2026, 02:30 PM UTC

    Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Metfone network subscribers in Cambodia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

  23. identified Aug 05, 2026, 05:30 AM UTC

    Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Metfone network subscribers in Cambodia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

  24. identified Aug 05, 2026, 02:31 PM UTC

    Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Metfone network subscribers in Cambodia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

  25. monitoring Aug 06, 2026, 05:10 AM UTC

    We have observed a recovery in SMS delivery delays and failures from Twilio to Metfone network subscribers in Cambodia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  26. monitoring Aug 06, 2026, 07:21 AM UTC

    We have observed a recovery in SMS delivery from Twilio to Metfone network subscribers in Cambodia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  27. resolved Aug 06, 2026, 11:19 AM UTC

    The incident has been resolved and SMS delivery from Twilio to Metfone network subscribers in Cambodia is operating normally.