Twilio incident
User Authentication Identity Gateway API Failure Increase for EnStream in Canada
Twilio experienced a minor incident on July 28, 2026 affecting Lookup Identity Match, lasting 10h 43m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 28, 2026, 07:26 AM UTC
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase for EnStream in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 28, 2026, 08:26 AM UTC
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase for EnStream in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Jul 28, 2026, 10:27 AM UTC
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase for EnStream in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Jul 28, 2026, 02:20 PM UTC
We have observed a recovery in User Authentication Identity Gateway API failure increase for EnStream in Canada and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jul 28, 2026, 04:23 PM UTC
We have observed a recovery in User Authentication Identity Gateway API failure increase for EnStream in Canada and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Jul 28, 2026, 06:09 PM UTC
The incident has been resolved and User Authentication Identity Gateway API failure increase for EnStream in Canada is operating normally.