Twilio incident
SMS Delivery Delays from a Subset of Twilio Alphanumeric Numbers to Airtel Niger
Twilio experienced a minor incident on July 2, 2026 affecting SMS, Middle East & Africa, lasting 4h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 02, 2026, 06:29 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Numbers to Airtel network subscribers in Niger. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 02, 2026, 06:41 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Numbers to Airtel network subscribers in Niger. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 02, 2026, 07:41 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Numbers to Airtel network subscribers in Niger. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jul 02, 2026, 09:18 PM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Numbers to Airtel network subscribers in Niger and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Jul 02, 2026, 11:10 PM UTC
The incident has been resolved and SMS delivery from a subset of Twilio Alphanumeric Numbers to Airtel network subscribers in Niger is operating normally.