Twilio incident

Voice Insights Call Summary and Call Meta Record Delays

Notice Resolved View vendor source →

Twilio experienced a notice incident on June 19, 2026, lasting 12m. The incident has been resolved; the full update timeline is below.

Started
Jun 19, 2026, 08:20 PM UTC
Resolved
Jun 19, 2026, 08:32 PM UTC
Duration
12m
Detected by Pingoru
Jun 19, 2026, 08:20 PM UTC

Update timeline

  1. investigating Jun 19, 2026, 08:20 PM UTC

    Our monitoring systems have detected a potential issue with Voice Insights, call summary and call meta record delays. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

  2. resolved Jun 19, 2026, 08:32 PM UTC

    We have fully investigated the voice insights issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.