Twilio incident

Customers Unable to Update Certain Voice Configurations Via Console

Minor Resolved View vendor source →

Twilio experienced a minor incident on June 18, 2026 affecting SIP Interface US1, lasting 22m. The incident has been resolved; the full update timeline is below.

Started
Jun 18, 2026, 09:02 PM UTC
Resolved
Jun 18, 2026, 09:24 PM UTC
Duration
22m
Detected by Pingoru
Jun 18, 2026, 09:02 PM UTC

Affected components

SIP Interface US1

Update timeline

  1. investigating Jun 18, 2026, 09:02 PM UTC

    Our monitoring systems have detected a potential issue with Updating Voice Configuration With SIP Trunk. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

  2. investigating Jun 18, 2026, 09:12 PM UTC

    We are investigating an issue where customers can not apply certain Voice configurations via Console. When updating Voice Configurations, saving those new configurations via the console is not successful. We expect to provide another update in 60 minutes or as soon as more information becomes available

  3. resolved Jun 18, 2026, 09:24 PM UTC

    Updating voice configurations via the console is not successful has been resolved and it is operating normally at this time.