Twilio incident
SMS Delivery Receipt Delays from Twilio Phone Numbers to Movistar Venezuela
Ongoing since 05:57 PM UTC, affecting SMS, Latin America.
We have observed a recovery in SMS delivery receipts from Twilio Phone Numbers to Movistar network subscribers in Venezuela and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Affected components
Update timeline
- investigating Nov 10, 2026, 05:57 PM UTC
Twilio customers may be experiencing SMS delivery receipt delays from Twilio Phone Numbers to Movistar network subscribers in Venezuela. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Nov 10, 2026, 06:04 PM UTC
Twilio customers may be experiencing SMS delivery receipt delays from Twilio Phone Numbers to Movistar network subscribers in Venezuela. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Nov 10, 2026, 07:11 PM UTC
We have observed a recovery in SMS delivery receipts from Twilio Phone Numbers to Movistar network subscribers in Venezuela and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
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