Twilio incident
Voice Call Audio Quality Degradation, Silent and One-Way Audio Between a Subset of Twilio Phone Numbers and Multiple Networks in the United Kingdom of Great Britain and Northern Ireland
Ongoing since 04:34 PM UTC, affecting Voice, Europe.
Twilio customers may be experiencing voice call audio quality degradation, silent and one-way audio between a subset of Twilio Phone Numbers and network subscribers on multiple networks in the United Kingdom of Great Britain and Northern Ireland. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Affected components
Update timeline
- investigating Nov 09, 2026, 04:34 PM UTC
Twilio customers may be experiencing voice call silent and one-way audio between a subset of Twilio Phone Numbers and network subscribers on multiple networks in the United Kingdom of Great Britain and Northern Ireland. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Nov 09, 2026, 04:46 PM UTC
Twilio customers may be experiencing voice call audio quality degradation, silent and one-way audio between a subset of Twilio Phone Numbers and network subscribers on multiple networks in the United Kingdom of Great Britain and Northern Ireland. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
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