Twilio incident
Gateway API (Lookup API) Failure Increase on Verizon in United States
Ongoing since 05:42 AM UTC, affecting Lookup SIM Swap and Legacy Identity MatchAndAttributes.
Twilio customers may be experiencing failure responses for Lookup API transactions on Verizon in the United States. Our team is actively investigating the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Affected components
Update timeline
- investigating Nov 10, 2026, 05:42 AM UTC
Twilio customers may be experiencing failure responses for Lookup API transactions on Verizon in the United States. Our team is actively investigating the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Nov 10, 2026, 06:43 AM UTC
Twilio customers may be experiencing failure responses for Lookup API transactions on Verizon in the United States. Our team is actively investigating the issue. We will provide another update in 2 hours or as soon as more information becomes available.
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