Ongoing since 08:32 PM UTC, affecting WhatsApp Messaging.
We have identified the issue of message send failures for WhatsApp Business API. Due to a third-party provider dependency, some customers may continue to experience error 63007 when sending messages. We are working to restore service and will provide another update in 1 hour or as soon as more information becomes available.
Affected components
Update timeline
- investigating Nov 09, 2026, 08:32 PM UTC
We are investigating an issue with the WhatsApp Business API. Users may experience errors sending messages. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Nov 09, 2026, 11:01 PM UTC
We are investigating an issue with the WhatsApp Business API. Users may experience intermittent message send failures with error 63007 when sending outbound WhatsApp messages. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Nov 09, 2026, 11:03 PM UTC
We have identified the issue of message send failures for WhatsApp Business API. Due to a third-party provider dependency, some customers may continue to experience error 63007 when sending messages. We are working to restore service and will provide another update in 1 hour or as soon as more information becomes available.
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