Twilio incident
Some Customers May Have Incorrect Balances Reflected on Their Account
Ongoing since 04:37 PM UTC, affecting Billing.
Our engineering team is still actively investigating the issue causing incorrect balances to be reflected on customer accounts. We are working to deploy a fix as quickly as possible. We will provide another update within the next hour, or sooner if additional information becomes available.
Affected components
Update timeline
- investigating Nov 02, 2026, 04:37 PM UTC
Our engineering team is actively investigating the issue causing incorrect balances to be reflected on customer accounts. We are working to deploy a fix as quickly as possible. We will provide another update within the next 30 minutes, or sooner if additional information becomes available.
- investigating Nov 02, 2026, 05:30 PM UTC
Our engineering team is still actively investigating the issue causing incorrect balances to be reflected on customer accounts. We are working to deploy a fix as quickly as possible. We will provide another update within the next hour, or sooner if additional information becomes available.
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