Ongoing since 08:30 PM UTC, affecting SMS, APAC.
Twilio customers may be experiencing SMS delivery failures from Twilio to KDDI network subscribers in Japan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Affected components
Update timeline
- investigating Nov 01, 2026, 08:30 PM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio to KDDI network subscribers in Japan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Nov 01, 2026, 08:37 PM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio to KDDI network subscribers in Japan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Nov 01, 2026, 09:37 PM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio to KDDI network subscribers in Japan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
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