Twilio incident

Link Shortening Redirect Errors on Branded Domains

Ongoing since 11:44 PM UTC, affecting SMS.

investigating Oct 28, 2026, 11:45 PM UTC

We are aware of intermittent HTTP 400 errors affecting redirects for shortened links on some branded short domains. Customers may find that shortened URLs do not redirect when accessed in any browser. Our team is actively investigating and rolling out a fix. We will provide another update in one hour or as soon as more information becomes available.

Started
Oct 28, 2026, 11:44 PM UTC
Resolved
Ongoing
Duration
● 23m
Detected by Pingoru
Oct 28, 2026, 11:44 PM UTC

Affected components

SMS

Update timeline

  1. investigating Oct 28, 2026, 11:44 PM UTC

    We are aware of intermittent HTTP 400 errors affecting redirects for shortened links on some branded short domains. Customers may find that shortened URLs do not redirect when accessed in any browser. Our team is actively investigating and rolling out a fix. We will provide another update as soon as more information becomes available.

  2. investigating Oct 28, 2026, 11:45 PM UTC

    We are aware of intermittent HTTP 400 errors affecting redirects for shortened links on some branded short domains. Customers may find that shortened URLs do not redirect when accessed in any browser. Our team is actively investigating and rolling out a fix. We will provide another update in one hour or as soon as more information becomes available.

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