Twilio incident

Silent Network Authentication (SNA) Failure Increase and Gateway API (Lookup API) Failure Increase on EE in United Kingdom

Ongoing since 03:54 PM UTC, affecting Verify Silent Network Auth and Lookup Identity Match.

identified Oct 28, 2026, 04:55 PM UTC

Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) and failure responses for Lookup API transactions on EE in the United Kingdom. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Started: Oct 28, 2026, 03:54 PM UTC
Resolved: Ongoing
Duration: ● 1h 11m
Detected by Pingoru: Oct 28, 2026, 03:54 PM UTC

Affected components

Verify Silent Network AuthLookup Identity Match

Update timeline

investigating Oct 28, 2026, 03:54 PM UTC

Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) and failure responses for Lookup API transactions on EE in the United Kingdom. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 1 hour or as soon as more information becomes available.
identified Oct 28, 2026, 03:54 PM UTC

Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) and failure responses for Lookup API transactions on EE in the United Kingdom. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
identified Oct 28, 2026, 04:55 PM UTC

Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) and failure responses for Lookup API transactions on EE in the United Kingdom. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

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