Twilio incident
Gateway API (Lookup API) Failure Increase on Three in United Kingdom
Minor Vendor's status page →
Ongoing since 03:15 PM UTC, affecting Lookup Identity Match and Lookup SIM Swap and 1 more.
Twilio customers may be experiencing failure responses for Lookup API transactions on Three in the United Kingdom. Our team is actively investigating the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Affected components
Lookup Identity MatchLookup SIM SwapLegacy Identity MatchAndAttributes
Update timeline
- investigating Oct 27, 2026, 03:15 PM UTC
Twilio customers may be experiencing failure responses for Lookup API transactions on Three in the United Kingdom. Our team is actively investigating the issue. We will provide another update in 1 hour or as soon as more information becomes available.
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