Twilio incident

WhatsApp Sandbox Sending Configuration Issues

Ongoing since 03:00 PM UTC, affecting WhatsApp Messaging.

investigating Oct 26, 2026, 03:00 PM UTC

We are investigating an issue with WhatsApp Sandbox configuration. Users may experience incorrect display names and preconfigured templates when configuring WhatsApp senders. We will provide another update in 1 hour or as soon as more information becomes available.

Started: Oct 26, 2026, 03:00 PM UTC
Resolved: Ongoing
Duration: ● 1h
Detected by Pingoru: Oct 26, 2026, 03:00 PM UTC

Affected components

WhatsApp Messaging

Update timeline

investigating Oct 26, 2026, 03:00 PM UTC

We are investigating an issue with WhatsApp Sandbox configuration. Users may experience incorrect display names and preconfigured templates when configuring WhatsApp senders. We will provide another update in 1 hour or as soon as more information becomes available.

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