Twilio incident
SMS Delivery Delays and Failures Between a Subset of Twilio Long Codes and Multiple Networks in South Africa
Ongoing since 01:34 AM UTC, affecting SMS, Middle East & Africa.
Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and network subscribers on multiple networks in South Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Affected components
Update timeline
- investigating Oct 27, 2026, 01:34 AM UTC
Twilio customers may be experiencing SMS delivery delays between a subset of Twilio Long Codes and multiple networks in South Africa. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 27, 2026, 01:40 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and network subscribers on multiple networks in South Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
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