Twilio incident
SMS Delivery Delays and Failures from Twilio to Claro Brazil and Puerto Rico
Ongoing since 12:47 PM UTC, affecting SMS, Latin America.
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Claro network subscribers in Brazil and Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Affected components
Update timeline
- investigating Oct 25, 2026, 12:47 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Claro network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 25, 2026, 01:45 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Claro network subscribers in Brazil and Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
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