Twilio incident

Degraded Service in london-ix edge in ie1 TNX

Minor Resolved View vendor source →

Twilio experienced a minor incident on October 3, 2026 affecting Origination IE1 and PSTN IE1 and 1 more component, lasting 35m. The incident has been resolved; the full update timeline is below.

Started
Oct 03, 2026, 08:38 PM UTC
Resolved
Oct 03, 2026, 09:13 PM UTC
Duration
35m
Detected by Pingoru
Oct 03, 2026, 08:38 PM UTC

Affected components

Origination IE1PSTN IE1Termination IE1SIP Interface IE1INTERCONNECT

Update timeline

  1. investigating Oct 03, 2026, 08:38 PM UTC

    Our monitoring systems have detected a potential issue with calls placed or received via carriers in Europe. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

  2. investigating Oct 03, 2026, 09:01 PM UTC

    We have detected impact on the the london-ix edge in ie1 TNX. The issue appears degraded rather than completely unusable, potentially affecting calls routing through specific carriers connecting to Ireland.Customer impact has not yet been confirmed.

  3. resolved Oct 03, 2026, 09:13 PM UTC

    We have confirmed there was no customer impact, and this incident has been resolved.