Trust Payments Outage History

Started Oct 20, 2026, 08:56 AM UTC· resolved Oct 20, 2026, 02:52 PM UTC

1. investigating Oct 20, 2026, 08:56 AM UTC

   Please be advised that customers may experience intermittent POS transaction failures. We are treating this issue as a matter of urgency. We will provide further updates in due course. We apologise for any inconvenience caused. If have any queries, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team

2. monitoring Oct 20, 2026, 12:46 PM UTC

   Please be advised that processing has normalised and our team is closely monitoring to ensure complete stability and reliability. We apologise for any inconvenience caused. If you have any queries, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team

3. resolved Oct 20, 2026, 02:52 PM UTC

   Please be advised that following a period of monitoring we are pleased to confirm this incident is now resolved. We apologise for any inconvenience caused. If you continue to experience any more issues, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team

Read the full incident report →

Started Sep 15, 2026, 08:48 AM UTC· resolved Sep 16, 2026, 08:16 AM UTC

1. monitoring Sep 15, 2026, 08:48 AM UTC

   Please be advised that there will be delayed bank settlement payments for POS transactions carried out between 23:00 BST [14/09/26] to [15/09/26] 02:00 BST. Funds for these transactions will be delayed by 24 hours. All other transactions from 14th September will be processed and settlement payments made as normal. We apologise for any inconvenience caused. If have any queries, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team

2. resolved Sep 16, 2026, 08:16 AM UTC

   Please be advised that the issue impacting bank settlement payments for POS transactions carried out between 23:00 BST [14/09/26] to [15/09/26] 02:00 BST has now been resolved. Funds for these transactions have been processed and merchants will receive these today. We apologise for any inconvenience caused. If you continue to experience any more issues, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team

Read the full incident report →

Started Sep 03, 2026, 04:10 PM UTC· resolved Sep 04, 2026, 06:55 AM UTC

1. identified Sep 03, 2026, 04:10 PM UTC

   Please be advised that customers may experience intermittent 3DS transaction failures currently via Mastercard. Mastercard has confirmed that their internal investigation remains actively in progress as their technical teams work toward a resolution. We will provide further updates in due course. We apologise for any inconvenience caused. If have any queries, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team

2. monitoring Sep 03, 2026, 07:11 PM UTC

   Low level intermittent failures are still being seen, Mastercard continue to investigate their issue and are providing updates. The Trust Payments NOC team continue to monitor the situation.

3. resolved Sep 04, 2026, 06:55 AM UTC

   We have been informed by Mastercard that this incident has now been resolved and our internal monitoring aligns with this. Customers should no longer experience intermittent 3DS failures via Mastercard.

Read the full incident report →

Started Jul 15, 2026, 08:38 AM UTC· resolved Jul 15, 2026, 09:28 AM UTC

1. identified Jul 15, 2026, 08:38 AM UTC

   Please be advised that customers may experience intermittent 3DS transaction failures currently via Mastercard. Mastercard has confirmed that their internal investigation remains actively in progress as their technical teams work toward a resolution. We will provide further updates in due course. We apologise for any inconvenience caused. If have any queries, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team

2. resolved Jul 15, 2026, 09:28 AM UTC

   Please be advised that the issue impacting 3DS transaction processing with Mastercard has now been resolved. We apologise for any inconvenience caused. If you continue to experience any more issues, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team

Read the full incident report →

Started May 19, 2026, 10:07 AM UTC· resolved May 20, 2026, 11:21 AM UTC

1. identified May 19, 2026, 10:07 AM UTC

   Please be advised that some customers may experience delayed bank settlement payments for EUR payments due to an issue with a third party. Payments could be delayed up to 24 hours at this time. We are continuing to monitor with the third party and will provide further updates as soon as possible. We apologise for any inconvenience caused. If you have any queries, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team

2. identified May 19, 2026, 02:38 PM UTC

   Please be advised that the third party issue is still ongoing, due to this incident, expected EUR settlement payments will be delayed by 24 hours and processed tomorrow, Wednesday 20th May. We are continuing to monitor with the third party and will provide further updates as soon as possible. We apologise for any inconvenience caused. If you have any queries, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team

3. resolved May 20, 2026, 11:21 AM UTC

   Please be advised that the issue impacting bank settlements has now been resolved. We apologise for any inconvenience caused. If you continue to experience any more issues, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team

Read the full incident report →

Started Apr 24, 2026, 11:08 AM UTC· resolved Apr 24, 2026, 12:54 PM UTC

1. investigating Apr 24, 2026, 11:08 AM UTC

   Please be advised that at this time customers may experience POS transaction failures due to an issue with a third party. We are treating the issue as a matter of urgency. We will provide further updates in due course. We apologise for any inconvenience caused. If have any queries, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team

2. monitoring Apr 24, 2026, 11:56 AM UTC

   Please be advised that the issue affecting the POS Transaction processing has been addressed & our team is closely monitoring it to ensure complete stability and reliability. Rest assured, we'll provide further updates as we continue to validate the resolution and ensure sustained performance. We apologise for any inconvenience caused. If you have any queries, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team

3. resolved Apr 24, 2026, 12:54 PM UTC

   Please be advised that the issue impacting POS transaction processing has now been resolved. We apologise for any inconvenience caused. If you continue to experience any more issues, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team

Read the full incident report →

Started Apr 20, 2026, 01:22 PM UTC· resolved Apr 21, 2026, 10:47 AM UTC

1. investigating Apr 20, 2026, 01:22 PM UTC

   Please be advised that some customers may experience delayed bank settlement payments for EUR, CAD, CHF, DKK, HUF, NOK RON SEK & USD due to an issue at a third party. Payments could be delayed up to 24 hours at this time. We are continuing to monitor with the third party and will provide further updates as soon as possible. We apologise for any inconvenience caused. If you have any queries, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team

2. monitoring Apr 20, 2026, 03:11 PM UTC

   Please be advised that the third party issue has been fixed however, due to this incident, expected settlement payments for for EUR, CAD, CHF, DKK, HUF, NOK RON SEK & USD will be delayed by 24 hours and processed tomorrow, 21st April. We are continuing to monitor with the third party and will provide further updates as soon as possible. We apologise for any inconvenience caused. If you have any queries, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team

3. resolved Apr 21, 2026, 10:47 AM UTC

   Please be advised that the issue impacting bank settlements has now been resolved. We apologise for any inconvenience caused. If you continue to experience any more issues, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team

Read the full incident report →

Started Mar 13, 2026, 10:05 AM UTC· resolved Mar 13, 2026, 01:52 PM UTC

1. identified Mar 13, 2026, 10:05 AM UTC

   Please be advised that customers may experience delayed bank settlement payments. We are treating the universal issue as a matter of urgency. We will provide further updates in due course. We apologise for any inconvenience caused. If have any queries, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team

2. resolved Mar 13, 2026, 01:52 PM UTC

   Please be advised that the issue impacting bank settlements has now been resolved. We apologise for any inconvenience caused. If you continue to experience any more issues, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team

Read the full incident report →

Started Mar 13, 2026, 06:48 AM UTC· resolved Mar 13, 2026, 03:13 PM UTC

1. identified Mar 13, 2026, 06:48 AM UTC

   Please be advised that RAM data updates and reporting/statement data across MyST, Portal and Tru Insight will be delayed. We are currently working to get this issue resolved as soon as possible. We are treating the issue as a matter of urgency and will provide further updates in due course. We apologise for any inconvenience caused. If have any queries, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000.

2. resolved Mar 13, 2026, 03:13 PM UTC

   Please be advised that the issue impacting MyST/Portal and Tru Insights reporting has now been resolved and all expected reports and statements should now be updated/ completed. We apologise for any inconvenience caused. Many Thanks, The Trust Payments Team

Read the full incident report →

Started Mar 10, 2026, 08:19 PM UTC· resolved Mar 10, 2026, 08:28 PM UTC

1. investigating Mar 10, 2026, 08:19 PM UTC

   Please be advised that customers may experience issues affecting Portal. We are treating the issue as a matter of urgency. We will provide further updates in due course. We apologise for any inconvenience caused. If have any queries, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team

2. resolved Mar 10, 2026, 08:28 PM UTC

   Please be advised that the issue impacting Portal has now been resolved. We apologise for any inconvenience caused. If you continue to experience any more issues, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team

Read the full incident report →

Started Jul 16, 2025, 07:52 AM UTC· resolved Jul 16, 2025, 01:04 PM UTC

1. identified Jul 16, 2025, 07:52 AM UTC

   Please be advised that RAM data updates and reporting/statement data across MyST, Portal and Tru Insight will be delayed. We are currently working to get this issue resolved as soon as possible. We are treating the issue as a matter of urgency and will provide further updates in due course. We apologise for any inconvenience caused. If have any queries, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team

2. resolved Jul 16, 2025, 01:04 PM UTC

   Please be advised that the issue impacting MyST/Portal and Tru Insights reporting has now been resolved and all expected reports and statements should now be updated/ completed. We apologise for any inconvenience caused. Many Thanks, The Trust Payments Team

Read the full incident report →

Started Feb 27, 2025, 03:27 PM UTC· resolved Feb 28, 2025, 09:39 AM UTC

1. identified Feb 27, 2025, 03:27 PM UTC

   Please be advised that some customers will experience delayed EUR bank settlement payments due to an issue at a third party. Payments will be delayed up to 24 hours at this time. We are continuing to monitor with the third party and will provide further updates as soon as possible. We apologise for any inconvenience caused. If you have any queries, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team

2. resolved Feb 28, 2025, 09:39 AM UTC

   Please be advised that delayed EUR bank settlement payments for transactions captured on 26th February have now been processed and customers will receive delayed payments today. We apologise for any inconvenience caused. If you have any questions please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team

Read the full incident report →

Started Feb 26, 2025, 09:05 AM UTC· resolved Feb 26, 2025, 02:33 PM UTC

1. identified Feb 26, 2025, 09:05 AM UTC

   Please be advised that reporting will be delayed for Tru Insight. We are currently working to get this issue resolved as soon as possible. We are treating the issue as a matter of urgency. We will provide further updates in due course. We apologise for any inconvenience caused. If you have any queries, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team

2. identified Feb 26, 2025, 10:50 AM UTC

   Please be advised that RAM data updates and reporting/statement data across MyST, Portal and Tru Insight will be delayed. We are currently working to get this issue resolved as soon as possible. We are treating the issue as a matter of urgency and will provide further updates in due course. We apologise for any inconvenience caused. If have any queries, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000.

3. resolved Feb 26, 2025, 02:33 PM UTC

   Please be advised that the issue impacting MyST and Tru Insights reporting has now been resolved and all expected reports and statements should now be updated/ completed. We apologise for any inconvenience caused. Many Thanks, The Trust Payments Team

Read the full incident report →

Started Jan 31, 2025, 04:06 PM UTC· resolved Feb 03, 2025, 01:09 PM UTC

1. identified Jan 31, 2025, 04:06 PM UTC

   Please be advised that there is a possibility of delayed GBP bank settlement payments due to a banking network issue with a third party. We are treating this potential issue as a matter of urgency and are actively working to minimise any disruptions. We will provide a further update within the next hour. We apologise for any inconvenience caused. If you have any queries, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team

2. identified Jan 31, 2025, 05:05 PM UTC

   We regret to inform our customers that due to an ongoing banking network issue with a third party, GBP bank settlement payments will be delayed. Payments originally scheduled for today will not be processed until Monday, February 3rd. We understand and apologise for the inconvenience this may cause. We will provide a further update on Monday, to confirm that the payments have been successfully processed If you have any queries, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team

3. resolved Feb 03, 2025, 01:09 PM UTC

   Please be advised that delayed GBP bank settlement payments for transactions captured on 30th January have now been processed and customers will receive delayed payments today. We apologise for any inconvenience caused. If you have any questions please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team

Read the full incident report →

Started Jan 08, 2025, 09:54 AM UTC· resolved Jan 08, 2025, 03:57 PM UTC

1. investigating Jan 08, 2025, 09:54 AM UTC

   Please be advised that customers may experience intermittent POS transaction declines. We are treating the issue as a matter of urgency. We will provide further updates in due course. We apologise for any inconvenience caused. If have any queries, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team

2. investigating Jan 08, 2025, 10:16 AM UTC

   Please be advised that customers may continue to experience intermittent POS transaction failures. This has been identified as affecting Mastercard POS transactions only. We are treating the issue as a matter of urgency and will provide further updates in due course. We apologise for any inconvenience caused. If you have any queries, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team

3. identified Jan 08, 2025, 11:31 AM UTC

   Please be advised that we have identified the source of the issue causing intermittent POS transaction failures for Mastercard POS transactions only. We are continuing to treat the issue as a matter of urgency. We will provide further updates in due course. We apologise for any inconvenience caused. If have any queries, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team

4. identified Jan 08, 2025, 12:34 PM UTC

   Please be advised that customers may continue to experience POS transaction declines for Mastercard only. We are continuing to treat the issue as a matter of urgency and will provide further updates in due course. We apologise for any inconvenience caused. If you have any queries, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team

5. investigating Jan 08, 2025, 01:29 PM UTC

   Please be advised that customers may continue to experience POS transaction failures for Mastercard. We are continuing to work on a fix and treating the issue as a matter of urgency. We will provide further updates in due course and apologise for any inconvenience caused. If you have any queries, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team

6. monitoring Jan 08, 2025, 02:45 PM UTC

   Please be advised that the issue affecting the POS Transaction processing for Mastercard has been addressed and our team is closely monitoring it to ensure complete stability and reliability. Rest assured, we'll provide further updates as we continue to validate the resolution and ensure sustained performance. We apologise for any inconvenience caused. If you have any queries, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team

7. resolved Jan 08, 2025, 03:57 PM UTC

   Please be advised, following a sustained period of monitoring, that the issue impacting POS transaction processing for Mastercard has now been resolved. We apologise for any inconvenience caused. If you continue to experience any more issues, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team

Read the full incident report →

Started Dec 09, 2024, 01:53 PM UTC· resolved Dec 10, 2024, 09:42 AM UTC

1. investigating Dec 09, 2024, 01:53 PM UTC

   Please be advised that customers may experience delayed bank settlement payments. We are treating the issue as a matter of urgency. We will provide further updates in due course. We apologise for any inconvenience caused. If have any queries, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team

2. resolved Dec 10, 2024, 09:42 AM UTC

   Please be advised that the issue impacting bank settlements has now been resolved. We apologise for any inconvenience caused. If you continue to experience any more issues, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team

Read the full incident report →

Started Nov 25, 2024, 03:55 PM UTC· resolved Nov 26, 2024, 11:34 AM UTC

1. identified Nov 25, 2024, 03:55 PM UTC

   Please be advised that some customers will experience delayed GBP & EUR bank settlement payments. Payments will be delayed by 24 hours at this time. We are treating the issue as a matter of urgency and will provide further updates in due course. We apologise for any inconvenience caused. If you have any queries, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team

2. resolved Nov 26, 2024, 11:34 AM UTC

   Please be advised settlements in for EUR and GBP have now been processed and customers will receive delayed payments today. We apologise for any inconvenience caused. If you have any questions please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team

Read the full incident report →

Started Nov 20, 2024, 12:15 PM UTC· resolved Nov 20, 2024, 01:20 PM UTC

1. investigating Nov 20, 2024, 12:15 PM UTC

   Please be advised that customers may experience issues with Payment Pages and access to MyST. We are treating the issue as a matter of urgency. We will provide further updates in due course. We apologise for any inconvenience caused. If have any queries, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team

2. resolved Nov 20, 2024, 01:20 PM UTC

   Please be advised that the issue impacting Payment Pages and access to MyST has now been resolved. We apologise for any inconvenience caused. If you continue to experience any more issues, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team

Read the full incident report →