Trust Payments Outage History

There were 5 Trust Payments outages since March 10, 2026 totaling 35h 32m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.trustpayments.com

Critical April 24, 2026

POS Declines - Resolved

Detected by Pingoru: Apr 24, 2026, 11:08 AM UTC
Resolved: Apr 24, 2026, 12:54 PM UTC
Duration: 1h 45m

Affected: POS

Timeline · 3 updates

investigating Apr 24, 2026, 11:08 AM UTC

Please be advised that at this time customers may experience POS transaction failures due to an issue with a third party. We are treating the issue as a matter of urgency. We will provide further updates in due course. We apologise for any inconvenience caused. If have any queries, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team
monitoring Apr 24, 2026, 11:56 AM UTC

Please be advised that the issue affecting the POS Transaction processing has been addressed & our team is closely monitoring it to ensure complete stability and reliability. Rest assured, we'll provide further updates as we continue to validate the resolution and ensure sustained performance. We apologise for any inconvenience caused. If you have any queries, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team
resolved Apr 24, 2026, 12:54 PM UTC

Please be advised that the issue impacting POS transaction processing has now been resolved. We apologise for any inconvenience caused. If you continue to experience any more issues, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team

Read the full incident report →

Minor April 20, 2026

Resolved : Acquiring - Settlement Delays

Detected by Pingoru: Apr 20, 2026, 01:22 PM UTC
Resolved: Apr 21, 2026, 10:47 AM UTC
Duration: 21h 25m

Affected: Acquiring

Timeline · 3 updates

investigating Apr 20, 2026, 01:22 PM UTC

Please be advised that some customers may experience delayed bank settlement payments for EUR, CAD, CHF, DKK, HUF, NOK RON SEK & USD due to an issue at a third party. Payments could be delayed up to 24 hours at this time. We are continuing to monitor with the third party and will provide further updates as soon as possible. We apologise for any inconvenience caused. If you have any queries, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team
monitoring Apr 20, 2026, 03:11 PM UTC

Please be advised that the third party issue has been fixed however, due to this incident, expected settlement payments for for EUR, CAD, CHF, DKK, HUF, NOK RON SEK & USD will be delayed by 24 hours and processed tomorrow, 21st April. We are continuing to monitor with the third party and will provide further updates as soon as possible. We apologise for any inconvenience caused. If you have any queries, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team
resolved Apr 21, 2026, 10:47 AM UTC

Please be advised that the issue impacting bank settlements has now been resolved. We apologise for any inconvenience caused. If you continue to experience any more issues, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team

Read the full incident report →

Major March 13, 2026

Acquiring Settlement Delays

Detected by Pingoru: Mar 13, 2026, 10:05 AM UTC
Resolved: Mar 13, 2026, 01:52 PM UTC
Duration: 3h 47m

Affected: Acquiring

Timeline · 2 updates

identified Mar 13, 2026, 10:05 AM UTC

Please be advised that customers may experience delayed bank settlement payments. We are treating the universal issue as a matter of urgency. We will provide further updates in due course. We apologise for any inconvenience caused. If have any queries, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team
resolved Mar 13, 2026, 01:52 PM UTC

Please be advised that the issue impacting bank settlements has now been resolved. We apologise for any inconvenience caused. If you continue to experience any more issues, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team

Read the full incident report →

Minor March 13, 2026

Data and Reporting delays

Detected by Pingoru: Mar 13, 2026, 06:48 AM UTC
Resolved: Mar 13, 2026, 03:13 PM UTC
Duration: 8h 25m

Affected: CryptoMetrixMySTPortalTru Insight

Timeline · 2 updates

identified Mar 13, 2026, 06:48 AM UTC

Please be advised that RAM data updates and reporting/statement data across MyST, Portal and Tru Insight will be delayed. We are currently working to get this issue resolved as soon as possible. We are treating the issue as a matter of urgency and will provide further updates in due course. We apologise for any inconvenience caused. If have any queries, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000.
resolved Mar 13, 2026, 03:13 PM UTC

Please be advised that the issue impacting MyST/Portal and Tru Insights reporting has now been resolved and all expected reports and statements should now be updated/ completed. We apologise for any inconvenience caused. Many Thanks, The Trust Payments Team

Read the full incident report →

Critical March 10, 2026

INC-224 Portal Services

Detected by Pingoru: Mar 10, 2026, 08:19 PM UTC
Resolved: Mar 10, 2026, 08:28 PM UTC
Duration: 9m

Affected: Portal

Timeline · 2 updates

investigating Mar 10, 2026, 08:19 PM UTC

Please be advised that customers may experience issues affecting Portal. We are treating the issue as a matter of urgency. We will provide further updates in due course. We apologise for any inconvenience caused. If have any queries, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team
resolved Mar 10, 2026, 08:28 PM UTC

Please be advised that the issue impacting Portal has now been resolved. We apologise for any inconvenience caused. If you continue to experience any more issues, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team

Read the full incident report →

Looking to track Trust Payments downtime and outages?

Pingoru polls Trust Payments's status page every 5 minutes and alerts you the moment it reports an issue — before your customers do.

Real-time alerts when Trust Payments reports an incident
Email, Slack, Discord, Microsoft Teams, and webhook notifications
Track Trust Payments alongside 5,000+ providers in one dashboard
Component-level filtering
Notification groups + maintenance calendar

Start monitoring Trust Payments for free

5 free monitors · No credit card required