Resolved after 5 hours 27 minutes, affecting Tru Insight, on February 26, 2025.
Please be advised that the issue impacting MyST and Tru Insights reporting has now been resolved and all expected reports and statements should now be updated/ completed. We apologise for any inconvenience caused. Many Thanks, The Trust Payments Team
Affected components
Update timeline
- identified Feb 26, 2025, 09:05 AM UTC
Please be advised that reporting will be delayed for Tru Insight. We are currently working to get this issue resolved as soon as possible. We are treating the issue as a matter of urgency. We will provide further updates in due course. We apologise for any inconvenience caused. If you have any queries, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team
- identified Feb 26, 2025, 10:50 AM UTC
Please be advised that RAM data updates and reporting/statement data across MyST, Portal and Tru Insight will be delayed. We are currently working to get this issue resolved as soon as possible. We are treating the issue as a matter of urgency and will provide further updates in due course. We apologise for any inconvenience caused. If have any queries, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000.
- resolved Feb 26, 2025, 02:33 PM UTC
Please be advised that the issue impacting MyST and Tru Insights reporting has now been resolved and all expected reports and statements should now be updated/ completed. We apologise for any inconvenience caused. Many Thanks, The Trust Payments Team
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