Resolved after 14 hours 44 minutes, affecting 3DS API (Server-to-Server) and EMV 3DS, on September 3, 2026.
We have been informed by Mastercard that this incident has now been resolved and our internal monitoring aligns with this. Customers should no longer experience intermittent 3DS failures via Mastercard.
Affected components
Update timeline
- identified Sep 03, 2026, 04:10 PM UTC
Please be advised that customers may experience intermittent 3DS transaction failures currently via Mastercard. Mastercard has confirmed that their internal investigation remains actively in progress as their technical teams work toward a resolution. We will provide further updates in due course. We apologise for any inconvenience caused. If have any queries, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team
- monitoring Sep 03, 2026, 07:11 PM UTC
Low level intermittent failures are still being seen, Mastercard continue to investigate their issue and are providing updates. The Trust Payments NOC team continue to monitor the situation.
- resolved Sep 04, 2026, 06:55 AM UTC
We have been informed by Mastercard that this incident has now been resolved and our internal monitoring aligns with this. Customers should no longer experience intermittent 3DS failures via Mastercard.
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