Trust Payments experienced a critical incident on March 10, 2026 affecting Portal, lasting 9m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 10, 2026, 08:19 PM UTC
Please be advised that customers may experience issues affecting Portal. We are treating the issue as a matter of urgency. We will provide further updates in due course. We apologise for any inconvenience caused. If have any queries, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team
- resolved Mar 10, 2026, 08:28 PM UTC
Please be advised that the issue impacting Portal has now been resolved. We apologise for any inconvenience caused. If you continue to experience any more issues, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team