Trust Payments experienced a major incident on March 13, 2026 affecting Acquiring, lasting 3h 47m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Mar 13, 2026, 10:05 AM UTC
Please be advised that customers may experience delayed bank settlement payments. We are treating the universal issue as a matter of urgency. We will provide further updates in due course. We apologise for any inconvenience caused. If have any queries, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team
- resolved Mar 13, 2026, 01:52 PM UTC
Please be advised that the issue impacting bank settlements has now been resolved. We apologise for any inconvenience caused. If you continue to experience any more issues, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team