Trust Payments incident
INC-256 POS Transaction Processing Issues
Trust Payments experienced a notice incident on October 20, 2026 affecting POS, lasting 5h 56m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2026, 08:56 AM UTC
Please be advised that customers may experience intermittent POS transaction failures. We are treating this issue as a matter of urgency. We will provide further updates in due course. We apologise for any inconvenience caused. If have any queries, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team
- monitoring Oct 20, 2026, 12:46 PM UTC
Please be advised that processing has normalised and our team is closely monitoring to ensure complete stability and reliability. We apologise for any inconvenience caused. If you have any queries, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team
- resolved Oct 20, 2026, 02:52 PM UTC
Please be advised that following a period of monitoring we are pleased to confirm this incident is now resolved. We apologise for any inconvenience caused. If you continue to experience any more issues, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team