Resolved : Acquiring - Settlement Delays

Update timeline

1. investigating Apr 20, 2026, 01:22 PM UTC

   Please be advised that some customers may experience delayed bank settlement payments for EUR, CAD, CHF, DKK, HUF, NOK RON SEK & USD due to an issue at a third party. Payments could be delayed up to 24 hours at this time. We are continuing to monitor with the third party and will provide further updates as soon as possible. We apologise for any inconvenience caused. If you have any queries, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team

2. monitoring Apr 20, 2026, 03:11 PM UTC

   Please be advised that the third party issue has been fixed however, due to this incident, expected settlement payments for for EUR, CAD, CHF, DKK, HUF, NOK RON SEK & USD will be delayed by 24 hours and processed tomorrow, 21st April. We are continuing to monitor with the third party and will provide further updates as soon as possible. We apologise for any inconvenience caused. If you have any queries, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team

3. resolved Apr 21, 2026, 10:47 AM UTC

   Please be advised that the issue impacting bank settlements has now been resolved. We apologise for any inconvenience caused. If you continue to experience any more issues, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team