Trust Payments incident

Reporting Delayed for Tru Insight

Resolved after 4 hours 28 minutes, affecting Tru Insight, on May 26, 2023.

resolved May 26, 2023, 11:02 AM UTC

This incident is now closed, expected reports have now been delivered. We apologise for any inconvenience this may have caused you today.

Started
May 26, 2023, 06:34 AM UTC
Resolved
May 26, 2023, 11:02 AM UTC
Duration
4h 28m
Detected by Pingoru
May 26, 2023, 06:34 AM UTC

Affected components

Tru Insight

Update timeline

  1. identified May 26, 2023, 06:34 AM UTC

    Please be advised that reporting will be delayed for Tru Insight. We are currently working to get this issue resolved as soon as possible.

  2. monitoring May 26, 2023, 10:18 AM UTC

    We apologise for the delay being experienced with our reporting. We anticipate your reports will be with you shortly after 13:00 BST, confirmation will be provided once our processes have completed. Thank you for your continued patience.

  3. resolved May 26, 2023, 11:02 AM UTC

    This incident is now closed, expected reports have now been delivered. We apologise for any inconvenience this may have caused you today.

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