Trust Payments incident
INVESTIGATING - POS - Intermittent transaction failures
Resolved after 25 minutes, affecting POS, on June 26, 2023.
Please be advised that the issue for merchants with an integrated POS set-up impacting POS transaction processing has now been resolved. We apologise for any inconvenience caused. If you continue to experience any more issues, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team
Affected components
Update timeline
- investigating Jun 26, 2023, 10:58 AM UTC
Please be advised that customers may experience intermittent POS transaction failures. We are treating the universal issue as a matter of urgency. We will provide further updates in due course. We apologise for any inconvenience caused. If have any queries, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team
- investigating Jun 26, 2023, 11:16 AM UTC
Please be advised that customers with an integrated POS set-up may experience intermittent POS transaction failures . We are treating the universal issue as a matter of urgency. We will provide further updates in due course. We apologise for any inconvenience caused. If have any queries, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team
- resolved Jun 26, 2023, 11:24 AM UTC
Please be advised that the issue for merchants with an integrated POS set-up impacting POS transaction processing has now been resolved. We apologise for any inconvenience caused. If you continue to experience any more issues, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team
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