Resolved after 42 minutes, affecting POS, on September 13, 2023.
Please be advised that the issue impacting POS transaction processing has now been resolved. We apologise for any inconvenience caused. If you continue to experience any more issues, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000.
Affected components
Update timeline
- monitoring Sep 13, 2023, 11:09 AM UTC
Please be advised that customers may have experienced a higher number of POS transaction failures this morning between 11:16 - 11:50BST. The issue impacting POS transaction processing is returning to normal and we are continuing to monitor the situation. We can also confirm online e-commerce transactions were unaffected by this incident. We apologise for any inconvenience caused. If you continue to experience any more issues, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team
- resolved Sep 13, 2023, 11:51 AM UTC
Please be advised that the issue impacting POS transaction processing has now been resolved. We apologise for any inconvenience caused. If you continue to experience any more issues, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000.
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