Resolved after 1 hour 30 minutes, affecting Acquiring, on October 13, 2023.
Please be advised that the issue impacting Euro merchant payments has now been resolved by our bank settlement provider. Delayed payments from today will be processed on Monday 16th October. We apologise for any inconvenience caused. If you continue to experience any more issues, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team
Affected components
Update timeline
- investigating Oct 13, 2023, 03:40 PM UTC
We are currently investigating an issue with EUR merchant payments with our bank settlement provider. At this time pending Euro payments will be delayed until Monday. We will provide further updates in due course. We apologise for any inconvenience caused. If have any queries, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team
- resolved Oct 13, 2023, 05:11 PM UTC
Please be advised that the issue impacting Euro merchant payments has now been resolved by our bank settlement provider. Delayed payments from today will be processed on Monday 16th October. We apologise for any inconvenience caused. If you continue to experience any more issues, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team
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