Trust Payments incident

Resolved- ApplePay and Wallet Outage

Resolved after 45 minutes, affecting Alternative Payments, on October 16, 2023.

resolved Oct 16, 2023, 01:27 PM UTC

Please be advised that the issue impacting ApplePay Transactions has now been resolved. We apologise for any inconvenience caused. If you continue to experience any more issues, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team

Started
Oct 16, 2023, 12:42 PM UTC
Resolved
Oct 16, 2023, 01:27 PM UTC
Duration
45m
Detected by Pingoru
Oct 16, 2023, 12:42 PM UTC

Affected components

Alternative Payments

Update timeline

  1. investigating Oct 16, 2023, 12:42 PM UTC

    Please be advised that customers may experience issues with ApplePay transactions. We are treating the issue as a matter of urgency. We will provide further updates in due course. We apologise for any inconvenience caused. If have any queries, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team

  2. resolved Oct 16, 2023, 01:27 PM UTC

    Please be advised that the issue impacting ApplePay Transactions has now been resolved. We apologise for any inconvenience caused. If you continue to experience any more issues, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team

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