Resolved after 38 minutes, affecting Acquiring, on December 11, 2023.
Dear Customer, Status – Resolved Please be advised that the issue impacting Omnipay RAM Portal has now been resolved. We apologise for any inconvenience caused. If you continue to experience any more issues, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team
Affected components
Update timeline
- investigating Dec 11, 2023, 04:12 PM UTC
Dear Customer, Status – Investigating the issue Please be advised that customers will be unable to access the Omnipay RAM Portal currently for daily account management and reporting. We are treating the issue as a matter of urgency. We will provide further updates in due course. We apologise for any inconvenience caused. Please be assured this does not affect card transaction authorisation and processing. If have any queries, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team
- resolved Dec 11, 2023, 04:51 PM UTC
Dear Customer, Status – Resolved Please be advised that the issue impacting Omnipay RAM Portal has now been resolved. We apologise for any inconvenience caused. If you continue to experience any more issues, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team
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