Trust Payments incident
Acquiring - RAM Portal intermittent unavailability
Resolved after 40 minutes, affecting Acquiring, on December 12, 2023.
Dear Customer, Status – Resolved Please be advised that the issue impacting Omnipay RAM Portal has now been resolved. We apologise for any inconvenience caused. If you continue to experience any more issues, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team
Affected components
Update timeline
- identified Dec 12, 2023, 11:34 PM UTC
Dear Customer, Status – Investigating the issue Please be advised that customers may experience intermittent access issues with the Omnipay RAM Portal for daily account management and reporting. We are treating the issue as a matter of urgency. We will provide further updates in due course. We apologise for any inconvenience caused. Please be assured this does not affect card transaction authorisation and processing. If have any queries, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team
- resolved Dec 13, 2023, 12:15 AM UTC
Dear Customer, Status – Resolved Please be advised that the issue impacting Omnipay RAM Portal has now been resolved. We apologise for any inconvenience caused. If you continue to experience any more issues, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team
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