Trust Payments incident
Identified - Tru Acquiring - EUR Settlement Delays
Resolved after 21 hours 39 minutes, affecting Acquiring, on December 27, 2023.
Please be advised that the issue impacting Euro merchant payments has now been resolved with any delayed payments completing today. We apologise for any inconvenience caused. If you continue to experience any more issues, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team
Affected components
Update timeline
- identified Dec 27, 2023, 03:33 PM UTC
Please be advised we have identified an issue with EUR merchant payments with our bank settlement provider. At this time pending Euro payments will be delayed by 24 hours and funds can be expected by end of day Thursday 28th. We will provide further updates in due course. We apologise for any inconvenience caused. If have any queries, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team
- resolved Dec 28, 2023, 01:13 PM UTC
Please be advised that the issue impacting Euro merchant payments has now been resolved with any delayed payments completing today. We apologise for any inconvenience caused. If you continue to experience any more issues, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team
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