Resolved after 20 hours 20 minutes, affecting Acquiring, on July 18, 2024.
Please be advised that the issue impacting GBP only bank settlements has now been resolved. We apologise for any inconvenience caused. If you have any queries, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team
Affected components
Update timeline
- investigating Jul 18, 2024, 02:41 PM UTC
Please be advised that customers may experience delayed, GBP only, bank settlement payments. We are treating the issue as a matter of urgency. We will provide further updates in due course. We apologise for any inconvenience caused. If have any queries, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team
- monitoring Jul 18, 2024, 03:33 PM UTC
Please be advised that some customers will experience delayed GBP ONLY bank settlement payments. Payments will be delayed by 24 hours at this time. We are treating the issue as a matter of urgency and will provide further updates in due course. We apologise for any inconvenience caused. If you have any queries, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team
- resolved Jul 19, 2024, 11:02 AM UTC
Please be advised that the issue impacting GBP only bank settlements has now been resolved. We apologise for any inconvenience caused. If you have any queries, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team
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