Resolved after 4 hours 22 minutes, affecting 3DS API (Server-to-Server) and EMV 3DS, on October 9, 2024.
Please be advised that the issue impacting AMEX POS transaction has been fully resolved. We apologise for any inconvenience caused. If you continue to experience any more issues, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team
Affected components
Update timeline
- investigating Oct 09, 2024, 12:54 PM UTC
Please be advised that customers may experience intermittent AMEX POS transaction declines. We are treating the issue as a matter of urgency. We will provide further updates in due course. We apologise for any inconvenience caused. If have any queries, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team
- investigating Oct 09, 2024, 04:09 PM UTC
Please be advised that customers may continue to experience AMEX POS transaction declines. AMEX have confirmed they are treating the issue as a matter of urgency and will provide further updates in due course. We apologise for any inconvenience caused. If you have any queries, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team
- resolved Oct 09, 2024, 05:16 PM UTC
Please be advised that the issue impacting AMEX POS transaction has been fully resolved. We apologise for any inconvenience caused. If you continue to experience any more issues, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team
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