TrueCommerce Outage History

TrueCommerce had 9 outages in the last 2 years totaling 41h 38m of downtime — averaging 0.4 incidents per month.

There were 9 TrueCommerce outages since August 7, 2025 totaling 41h 38m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.truecommerce.com

Minor May 4, 2026

B2BGateway Email Server IP Blocked

Detected by Pingoru: May 04, 2026, 03:11 PM UTC
Resolved: May 05, 2026, 05:12 PM UTC
Duration: 1d 2h

Affected: TrueCommerce B2B Trading NetworkTrueCommerce B2B Warehouse Support SiteTrueCommerce B2B Integrator

Timeline · 2 updates

identified May 04, 2026, 03:11 PM UTC

Email Delivery Advisory (Proofpoint Customers Only) Proofpoint has temporarily blocked a B2BGateway mail server IP (74.118.73.43) due to spam filtering rules. This impacts only B2BGateway customers using Proofpoint. The IP is not listed on other major blocklists. We have opened a request with Proofpoint to remove the block and are actively monitoring. Customers may also submit a request with Proofpoint to help expedite resolution: https://www.proofpoint.com/us/ipcheck Please note, all Support tickets or New Partner Implementation notes are still available to view and respond to on the B2BGateway Portal.
resolved May 05, 2026, 05:12 PM UTC

Proofpoint has removed the block on our IP 74.118.73.43.

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Notice March 8, 2026

Truecommerce Home Service Notice: Processing Delay Resolved

Detected by Pingoru: Mar 08, 2026, 09:13 PM UTC
Resolved: Mar 08, 2026, 09:13 PM UTC
Duration: —

Affected: TrueCommerce Home

Timeline · 1 update

resolved Mar 08, 2026, 09:13 PM UTC

Following the completion of TrueCommerce’s scheduled monthly maintenance, we identified a processing delay affecting TrueCommerce Home on March 8th, 2026. The delay occurred between 7:45 AM ET and 11:00 AM ET and has since been fully resolved. This incident resulted only in delayed processing. All transactions submitted during this time window were transmitted successfully. We apologize for any inconvenience this may have caused. If you have questions or experience any issues related to this incident, please contact our Support team at [email protected]. Thank you for your understanding.

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Minor February 27, 2026

TrueCommerce Home - Transaction latency

Detected by Pingoru: Feb 27, 2026, 11:50 PM UTC
Resolved: Feb 28, 2026, 01:17 AM UTC
Duration: 1h 27m

Affected: TrueCommerce Home

Timeline · 4 updates

investigating Feb 27, 2026, 11:50 PM UTC

We are currently experiencing delays in transaction processing for TrueCommerce Home. The team is actively reviewing and will provide updates as we work to restore to standard processing times.
investigating Feb 28, 2026, 12:26 AM UTC

We are continue to investigate the incident. Transactions are processing but delayed.
monitoring Feb 28, 2026, 01:16 AM UTC

A fix has been implemented, and the team is actively monitoring the situation. Transaction processing has returned to normal operating times.
resolved Feb 28, 2026, 01:17 AM UTC

This incident has been resolved.

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Minor January 6, 2026

Pack & Ship shipping services encountering blocking error preventing shipping.

Detected by Pingoru: Jan 06, 2026, 05:49 PM UTC
Resolved: Jan 06, 2026, 06:53 PM UTC
Duration: 1h 3m

Affected: Pack & Ship

Timeline · 3 updates

investigating Jan 06, 2026, 05:49 PM UTC

Other parts of the Pack & Ship application are working, but the shipping portion is blocked with this error at the moment. We are working with our engineering team now on this to resolve it asap.
investigating Jan 06, 2026, 06:51 PM UTC

We are continuing to investigate this issue.
resolved Jan 06, 2026, 06:53 PM UTC

We have recycled the appropriate services and verified with customers the application is now fully restored. We are actively working with engineering team to prevent in the future.

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Minor January 5, 2026

Outbound Transaction Manager file integration import

Detected by Pingoru: Jan 05, 2026, 10:39 PM UTC
Resolved: Jan 06, 2026, 01:00 AM UTC
Duration: 2h 20m

Affected: Transaction Manager

Timeline · 5 updates

investigating Jan 05, 2026, 10:39 PM UTC

We are currently investigating an issue with outbound flat file transactions importing into Transaction Manager. Transactions are failing to import and be sent. Our team is actively working to resolve the issue.
investigating Jan 05, 2026, 11:35 PM UTC

We are continuing to investigate the issue.
identified Jan 06, 2026, 12:01 AM UTC

The issue has been identified and the team is actively working on a fix.
monitoring Jan 06, 2026, 12:23 AM UTC

A fix has been implemented and the team is actively monitoring.
resolved Jan 06, 2026, 01:00 AM UTC

This incident is resolved.

Read the full incident report →

Minor December 2, 2025

Transaction Manager Intermittent Issues

Detected by Pingoru: Dec 02, 2025, 02:30 PM UTC
Resolved: Dec 02, 2025, 05:08 PM UTC
Duration: 2h 37m

Affected: Transaction Manager

Timeline · 3 updates

investigating Dec 02, 2025, 02:30 PM UTC

We are currently experiencing an issue that may affect event processing including, general navigation, exports, imports, and viewing or editing transactions. The impact may occur intermittently, and not all events will be affected. The team is actively investigating.
monitoring Dec 02, 2025, 02:40 PM UTC

The issues has been resolved. All event processing is restored. The team will continue to monitor.
resolved Dec 02, 2025, 05:08 PM UTC

This incident has been marked as resolved following a period of monitoring. No impact to transaction processing was observed. The issue was resolved on Tuesday, December 2nd at 9:40 AM EST.

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Major September 5, 2025

TCNet SFTP Connectivity

Detected by Pingoru: Sep 05, 2025, 12:40 AM UTC
Resolved: Sep 05, 2025, 01:49 AM UTC
Duration: 1h 8m

Affected: Transaction ManagerTrueCommerce TCNet Internal FTP & SFTP

Timeline · 4 updates

investigating Sep 05, 2025, 12:40 AM UTC

We are currently experiencing connectivity issues with our SFTP.truecommerce.com connection. This is impacting both integration SFTP connectivity as well as trading partner connectivity. The team is actively working to restore connectivity.
investigating Sep 05, 2025, 12:41 AM UTC

We are continuing to investigate this issue.
monitoring Sep 05, 2025, 01:23 AM UTC

The issue has been resolved. The team is actively monitoring.
resolved Sep 05, 2025, 01:49 AM UTC

The issue has been resolved. Transaction processing has been restored for SFTP connections. Other connections like AS2 were not impacted during this incident.

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Notice August 22, 2025

Issue: TrueCommerce Foundry Intermittent Access

Detected by Pingoru: Aug 22, 2025, 08:08 PM UTC
Resolved: Aug 22, 2025, 11:31 PM UTC
Duration: 3h 22m

Affected: Transaction Manager

Timeline · 3 updates

investigating Aug 22, 2025, 08:08 PM UTC

We are currently experiencing an intermittent issue with access to Foundry applications after login. Users may experience delay loading pages or receive an error message. The TrueCommerce technology team is currently investigating
monitoring Aug 22, 2025, 08:20 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Aug 22, 2025, 11:31 PM UTC

This incident has been resolved.

Read the full incident report →

Minor August 7, 2025

TrueCommerce Foundry Login Availability

Detected by Pingoru: Aug 07, 2025, 01:22 PM UTC
Resolved: Aug 07, 2025, 04:59 PM UTC
Duration: 3h 36m

Affected: Transaction Manager

Timeline · 5 updates

investigating Aug 07, 2025, 01:22 PM UTC

We are currently investigating an issue that is preventing some users from logging in to TrueCommerce Foundry. Please note that not all customers are affected.
investigating Aug 07, 2025, 02:11 PM UTC

The login issue remains intermittent and we're still investigating. There is no impact to network transaction processing.
investigating Aug 07, 2025, 02:57 PM UTC

The team continues to investigate the intermittent login issue with TrueCommerce Foundry. There is no impact to network transaction processing.
monitoring Aug 07, 2025, 04:05 PM UTC

A fix has been implemented, and login access to TrueCommerce Foundry has been restored for affected users. Our team will continue to monitor the situation to ensure full resolution.
resolved Aug 07, 2025, 04:59 PM UTC

This incident has been resolved.

Read the full incident report →