Tremendous incident

Fulfillment delays for USA gift cards

Minor Resolved

Tremendous experienced a minor incident on August 12, 2026 affecting Reward redemptions, lasting 7h 17m. The incident has been resolved; the full update timeline is below.

Started
Aug 12, 2026, 12:00 PM UTC
Resolved
Aug 12, 2026, 07:17 PM UTC
Duration
7h 17m
Detected by Pingoru
Aug 12, 2026, 12:00 PM UTC

Affected components

Reward redemptions

Update timeline

  1. investigating Aug 12, 2026, 12:00 PM UTC

    Due to issues with an upstream provider, USA gift cards are experiencing fulfillment delays. We're already in contact with the vendor to investigate.

  2. monitoring Aug 12, 2026, 04:34 PM UTC

    The vendor seems to have fixed the issue on their end and fulfillments are going through normally. We'll continue monitoring to ensure continued stability.

  3. resolved Aug 12, 2026, 07:17 PM UTC

    This incident has been resolved.