Tremendous incident
Fulfillment delays for international prepaid cards
Ongoing since 04:06 PM UTC, affecting Reward redemptions.
We are experiencing delays in fulfilling Mastercard EUR, Mastercard GBP, Visa CAD and Visa INR prepaid card rewards due to an outage at one of our vendors. Affected redemptions are queued and will be delivered automatically once the vendor restores service, so recipients don't need to take any action. The vendor expects the disruption to continue through today. We'll share updates as more information becomes available.
Affected components
Update timeline
- identified Oct 26, 2026, 04:06 PM UTC
We are experiencing delays in fulfilling Mastercard EUR, Mastercard GBP, Visa CAD and Visa INR prepaid card rewards due to an outage at one of our vendors. Affected redemptions are queued and will be delivered automatically once the vendor restores service, so recipients don't need to take any action. The vendor expects the disruption to continue through today. We'll share updates as more information becomes available.
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