Tremendous incident

Delays adding some Visa cards to digital wallets

Minor Resolved

Tremendous experienced a minor incident on July 24, 2026 affecting Reward redemptions, lasting 68d 10h. The incident has been resolved; the full update timeline is below.

Started
Jul 24, 2026, 12:27 PM UTC
Resolved
Sep 30, 2026, 10:46 PM UTC
Duration
68d 10h
Detected by Pingoru
Jul 24, 2026, 12:27 PM UTC

Affected components

Reward redemptions

Update timeline

  1. investigating Jul 24, 2026, 12:27 PM UTC

    An increased share of recipients are seeing errors when adding Virtual Visa cards to Apple Pay or Google Pay, usually a "contact card issuer" message or a verification code that doesn't arrive. Our card issuer is working with Visa to resolve the issue. Most cards add to wallets normally, and this doesn't affect the card itself: recipients can always pay by entering their card details at checkout.