Treefort Outage History

Pingoru has recorded 35 incidents for Treefort: 24 in the last 12 months and 7 in the last 90 days.

35incidents recorded

24last 12 months

7last 90 days

113 minutestypical duration

Incidents per month

Share of hours with an open incident, any severity

Pingoru began tracking Treefort in April 2026, so earlier months are not shown. Hover a bar for its value.

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Incidents, newest first

Minor August 25, 2025 Audiobook processing failing intermittently 5h 26m Admin Dashboard

Started Aug 25, 2025, 04:30 PM UTC· resolved Aug 25, 2025, 09:56 PM UTC

investigating Aug 25, 2025, 04:30 PM UTC

Some audiobooks are currently failing to process when uploaded to your dashboard. We believe this is a problem with our upstream transcoding provider and we are working with them to find a resolution. Additionally, we are seeking workarounds on our side to get audiobook processing operational again ASAP.
monitoring Aug 25, 2025, 07:07 PM UTC

We've implemented a change to work around the issue and are monitoring the results. Audiobooks appear to be processing successfully now.
resolved Aug 25, 2025, 09:57 PM UTC

Started Jul 23, 2025, 12:55 PM UTC· resolved Jul 23, 2025, 01:09 PM UTC

resolved Jul 23, 2025, 12:55 PM UTC

An upstream network connectivity issue caused our authentication service to sporadically drop network requests for 14 minutes. Full connectivity has been restored.

Minor July 17, 2025 Admin dashboard reduced availability 58m Admin Dashboard

Started Jul 17, 2025, 06:53 PM UTC· resolved Jul 17, 2025, 07:52 PM UTC

investigating Jul 17, 2025, 06:53 PM UTC

Our admin dashboard may be inaccessible from certain regions. We are investigating the cause.
resolved Jul 17, 2025, 07:52 PM UTC

A networking issue with an upstream provider caused a partial outage of our admin dashboard. The upstream provider has rolled out a fix and our admin dashboard is fully available.

Started Apr 23, 2025, 06:02 PM UTC· resolved Apr 23, 2025, 10:07 PM UTC

identified Apr 23, 2025, 06:02 PM UTC

We are seeing slightly elevated error rates in our API responses. One of our upstream providers has reported an issue and they are working on a fix. In the meantime, some pages may be slow to load and some API requests may fail. Reloading the page usually succeeds.
monitoring Apr 23, 2025, 07:39 PM UTC

Our upstream provider has implemented a fix and we're monitoring to ensure performance returns to normal.
resolved Apr 23, 2025, 10:07 PM UTC

This incident has now been resolved and services are working normally.

Started Apr 21, 2025, 09:49 PM UTC· resolved Apr 21, 2025, 10:04 PM UTC

resolved Apr 21, 2025, 09:49 PM UTC

For a period of approximately 15 minutes, our authentication servers were down. This resulted in users being unable to log in and the admin console being unavailable. We've addressed the immediate problem and are continuing to investigate the root cause of the issue so we can prevent it in the future.

Minor April 7, 2025 Partial outage 18m Apps

Started Apr 07, 2025, 10:12 PM UTC· resolved Apr 07, 2025, 10:30 PM UTC

investigating Apr 07, 2025, 10:12 PM UTC
resolved Apr 07, 2025, 10:30 PM UTC

We deployed a change that was incompatible with some customers' Cloudflare settings. The solution for now was to roll back the change.

Major March 7, 2025 Auth Outage 14m API

Started Mar 07, 2025, 02:47 PM UTC· resolved Mar 07, 2025, 03:01 PM UTC

identified Mar 07, 2025, 02:56 PM UTC

A hardware issue on our primary authenticate database server has caused our authentication service to be unavailable. We are working on bringing a new server online.
monitoring Mar 07, 2025, 03:00 PM UTC

We've moved the database to a new host. Our authentication service has recovered.
resolved Mar 07, 2025, 03:02 PM UTC

Minor February 26, 2025 Elevated audio processing failures 57m Admin Dashboard

Started Feb 26, 2025, 06:52 PM UTC· resolved Feb 26, 2025, 07:50 PM UTC

investigating Feb 26, 2025, 06:52 PM UTC

We are seeing elevated audio processing failures and are investigating the cause.
identified Feb 26, 2025, 07:00 PM UTC

We've identified this as an issue with an upstream vendor. They are working on a fix and have given us an ETA of 30 minutes. In the meantime audio for new audiobooks and albums will continue to fail to process.
resolved Feb 26, 2025, 07:55 PM UTC

A fix has been deployed and processing failures have decreased. No app users should have been affected by this outage.

Major February 16, 2025 Upstream network outage 4h 1m API

Started Feb 16, 2025, 09:47 AM UTC· resolved Feb 16, 2025, 01:48 PM UTC

investigating Feb 16, 2025, 09:47 AM UTC

Our primary hosting provider is experiencing significant network issues. Our authentication service is affected, preventing users from signing in. We are still investigating.
identified Feb 16, 2025, 10:15 AM UTC

Our hosting provider has confirmed the issue and is investigating.
monitoring Feb 16, 2025, 10:44 AM UTC

Our hosting provider has identified an issue with an upstream provider. This has caused network connectivity issues to services in our primary region, including our authentication service.
resolved Feb 16, 2025, 02:20 PM UTC

The upstream network provider has replaced the affected networking devices and connectivity has been restored.