Treefort incident

Elevated audio processing failures

Minor

Resolved after 57 minutes, affecting Admin Dashboard, on February 26, 2025.

resolved Feb 26, 2025, 07:55 PM UTC

A fix has been deployed and processing failures have decreased. No app users should have been affected by this outage.

Started: Feb 26, 2025, 06:52 PM UTC
Resolved: Feb 26, 2025, 07:50 PM UTC
Duration: 57m
Detected by Pingoru: Feb 26, 2025, 06:52 PM UTC

Affected components

Admin Dashboard

Update timeline

investigating Feb 26, 2025, 06:52 PM UTC

We are seeing elevated audio processing failures and are investigating the cause.
identified Feb 26, 2025, 07:00 PM UTC

We've identified this as an issue with an upstream vendor. They are working on a fix and have given us an ETA of 30 minutes. In the meantime audio for new audiobooks and albums will continue to fail to process.
resolved Feb 26, 2025, 07:55 PM UTC

A fix has been deployed and processing failures have decreased. No app users should have been affected by this outage.

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